Customer Testimonials

“The compressor on my HVAC system stopped working on the hottest day of the year so far. I called around to several companies and eventually found Arctic. They were able to get someone to my house within 2-days when everyone else was a week or more out. Upon arrival Chris, my technician, was incredibly polite, considerate and open with the constraints they were working under with regards to parts and available units if replacement was going to be needed. Expectations were set.

Chris investigated the issues we were having and found the root cause promptly and had my system back up and running in short order at minimal cost. At any time he could have tried to upsell me on a new unit but at no time did I feel pressured to commit to upgraded repairs that weren’t really necessary. I pleasantly surprised at the considerate and honest level of service I received at minimal cost for the urgent response time. Arctic has earned my business long term!”

– Mike M.

“We are so grateful for Ryan! He showed up on a 95 degree Sunday afternoon to fix our AC. He took the time to explain what was wrong and how he was going to fix it. Super personable and knowledgeable.”

– Sarah J.

“Quick and Professional service! The AC stopped working at our rental property and it is in the 90’s. Ryan was there within the hour and had it diagnosed and repaired the same day and the AC is as cool as the day it was installed. Ryan and Sara were great to work with, I definitely be using them again!”

– Tyler E.

“Our 22 year old Carrier AC stopped cooling in June 2020. After doing extensive research into repair costs, brands, installation methods (from DIY instructions and manuals), available rebates and reading a number of blogs on key topics I was ready to select the brands that would provide reliable operation for years to come. While doing research I came across Day and Night, which is owned by United Technologies – one of their best-known brands is Carrier. Day and Night came highly recommended by independent HVAC installers (those that install and service all systems and don't only stick with one or two brands) so it was added to the list. Arctic Mechanical is the top installer for D&N in our area. Next, I invited seven different installers on site to quote various replacement systems. I quizzed every installer with a slew of questions specific to the brand HVAC that they sell. I then requested they quote a replacement system in the basic, medium and high efficiency categories (due to varying efficiency-based rebates from our utility providers). Most of the installers, did not walk around the house – they simply wrote down what we had and quoted the same capacity systems. From what I read, every replacement installation should be approached with a manual J calculation to verify that the unit is sized right. So companies that don’t perform the computation were disqualified immediately from our list or potential vendors. Ryan C arrived and differentiated himself from the other installers right away: he requested a quick look at all the rooms in the house before going to see the furnace unit in the basement. After we arrived at the furnace he told me that he thinks our system is over sized for the house and we probably should get a smaller unit this time around (he mentioned that they always do a manual j calculation to confirm). We had a very nice discussion on how units are sized – which aligned well with what I read online during my research stage. He also caught all the issues that the other installers identified and found a couple more. Ryan is thorough, honest and knowledgeable. When providing the three quotes, he sent a manual J calculation confirming that the system is over sized – only him and one other installer performed the calculation and caught the discrepancy. The quotes came in very competitive on labor costs and I was able to install a higher efficiency furnace/AC at the cost of a medium efficiency Lennox unit (our other option based on the manual J elimination of rest of vendors). It was actually cheaper to install the higher efficiency D&N system than the lowest cost one due to how the efficiency-based rebates stacked. Ryan and Jesse installed the system over a couple of days. They were on time, wore masks, covered the carpets with cloths to avoid getting them dirty and left the area clean when they were done at the end of each day. Our house now feels much more comfortable with the correctly sized system since it runs a little longer and provides sufficient cooling/heating to the rooms furthest away from the furnace unit. Ryan's recommendation to keep the fan running 24/7 ensures that all rooms have very similar temperatures even when the furnace/AC are not actively heating/cooling. Our cooling costs went down and it appears that our heating costs are lower this year as well. Sarah submitted all the rebates in a timely manner and got us all the rebates available. She was also instrumental in answering a slew of questions about the quote/rebate process and handled all the scheduling. Arctic Mechanical truly came out on top when compared to some of the larger players in our area. Their service, quality and commitment to doing things the right way made them the clear choice for our heating and cooling needs for years to come.”

– Ilya E.